The South Bay Basic Public Safety Dispatch Academy was designed by Master Instructors employed in the Dispatch Field. The 120-hour Basic Course satisfies the California Commission on Peace Officer Standards and Training (POST) minimum training requirements for entry-level dispatchers and is designed for both employed and/or students interested in entering into a career as a public safety dispatcher.
The Public Safety Dispatcher Basic Course introduces the necessary skills and knowledge to work in a law enforcement communications center in a productive and professional manner. The course also prepares each student for the basic roles, responsibilities, and duties of a public safety dispatcher within the law enforcement agency.
The course includes fundamental principles, procedures and techniques of law enforcement, including: Ethics and Professionalism, Criminal Justice System, Workplace Communication, Telephone Technology and Procedures, Missing Persons, Domestic Violence, Community Policing, Cultural Diversity, Law enforcement Technologies, Radio Technologies and Procedures, Critical Incidents, Wellness Management, Gang Awareness, Hate Crimes, Sexual Harassment, an overview of many other legal aspects of public safety, practical exercises, and final examination.
The Basic Public Safety Dispatch Academy is currently offered in only an Intensive Format consisting of a three consecutive weeks of instruction.