Job Description
- Dispatchers provide a critical role in the delivery of emergency police, fire and medical services
- Civilian employee for Police Departments, County Sheriff’s Departments or Communication Centers
- Work can be very intense, but also very rewarding
- Technically challenging work requiring specific abilities and intensive training
- Most positions include shift work, seven days a week, including week-ends and holidays
- Excellent benefits
- Tremendous career potential
- Entry level salary range: $2900-$4200
Skills Needed
- Ability to exercise a high degree of good judgment and independence while evaluating emergency and non-emergency situations and the ability to make split-second decisions
- Ability to multi-task, gather and disseminate information clearly, accurately and rapidly
- Ability to establish and maintain cooperative relationships with those contacted in the course of work
- Ability to work with accuracy and speed in urgent situations
- Ability to calm irate and hysterical persons
- Ability to carry out oral and written instructions according to established procedures
- Ability to operate a wide variety of computers, radios and recording equipment
- Good typing skills and familiarization with a keyboard
Job Duties
- Primary job responsibilities include answering 9-1-1 emergency calls for police, fire and medical assistance
- Ensure correct resources are sent to each call for assistance
- Determine priority, nature and location of calls for assistance
- Maintain the status of public safety personnel when dispatched for service
- Keep complete and accurate records, logs and reports
Minimum Qualifications
All departments have their own requirements but generally:
- High school graduate, General Educational Development (GED) certificate, or California Proficiency Certificate
- Type a minimum of 25-35 wpm
- Public contact employment experience
- Ability to pass a comprehensive background investigation
Upcoming Dispatch Courses:
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